Are you looking for a local courier service near you? Depending on where you live, you may or may not have a multitude of companies to choose from. Whenever you are paying for a service, you want to choose the right one, and courier services are no exception. While many couriers will provide the same general services, the quality and delivery of those services will vary.
For this reason, it is important to interview couriers upfront and make sure they do a few specific things. After all, the relationship you establish with a courier will ideally be a long-term one. Considering these attributes and service offerings before you decide on a courier will set you up for a successful relationship and positive experience with your courier.
Benefits of Local Courier Services
If you are still on the fence about whether or not your company would benefit from a local courier, check out some of the benefits that courier services provide.
- Reduced costs
- Increased productivity
- Personalized support
- Speedier services
- Competitive edge
Read more about these benefits of courier services to decide if finding one is the right move for your company.
Finding the Right Courier
So now that you have decided that a courier makes sense for your company, it is time to find the right one. Every company has different needs, so the ideal courier will be different for every company. Considering the guidelines below will give you a starting point in narrowing down your courier options and landing on the best one for your business.
Look for a Courier Who:
- Delivers in Your Radius
- Offers the Services You Need
- Is Readily Available
- Listens to You
- Has Excellent Customer Service
- Is Reliable
Delivers in Your Radius
This is one of the first things to ask a potential courier about, and it is also one of the easiest ways to narrow down your options. No matter how perfect a courier might be, if they don’t deliver in the areas you need, they won’t work for you.
Offers the Services You Need
Once you find a few couriers that serve your area, see what kinds of services they provide. At a minimum, they should provide the services that you already know you will need. But ideally, they will also provide services you don’t need, at least yet. For example, you may not need refrigerated delivery right now, but that could change down the road. Choosing a courier that offers comprehensive services gives you more flexibility in the future.
Is Readily Available
Find a courier that is able to meet last-minute delivery requests. In a perfect world, you will be able to schedule deliveries in advance, but sometimes life happens and you need something done immediately. Same-day and two-hour delivery services are two that you should inquire about.
Listens to You
This might seem trivial, but it is so important for a successful courier relationship. When you talk to a company, are they listening to what you need? Or are they trying to sell you a specific service that isn’t what you are looking for? You want to work with a courier that offers customized options that ensure your unique business needs are met.
Has Excellent Customer Service
You can simply call a courier company to figure this one out. When you call, are you left on hold for long? Does anyone answer at all? If you leave a message, do they return it promptly? Do they answer your questions or make you feel like a nuisance? One phone call can be really indicative of how future interactions will be, so call all the couriers on your list and see how they compare. A company with good customer service from the start will likely have excellent customer service when you are a client.
Find a courier you can count on. This can be hard to know before you have actually used their services. One way to learn about a company’s reputation is by searching for online reviews. Oftentimes, Google, Yelp, and even social media platforms will have company reviews from current or past clients. This can give you some insight into a courier’s performance and reliability.
Local Courier in Northern California
If you are looking for a local courier service in the Bay Area, contact our team today. We’ve been serving local businesses since 1951, and we’d love to work with you. Give us a call at any hour of the day, and a real person will answer the phone—seriously, try us!
Still not sure if hiring a local courier makes sense for your industry? Check out the posts below to find out! If you don’t see your industry below, contact our team today. We’d love to see how our services can boost your business.
- How Local Couriers Can Benefit: